🇨🇴 Colombia · Legal notice

Legal notice

In compliance with applicable e-commerce and information society regulations, the identifying details of the owner of the Paymeter website and application for Colombia are provided below.

1. Ownership of the website and application

Legal name: Ipark S.A.S.
Trade name: Paymeter (Powered by iPark)
Tax ID (NIT): 901.283.397-0
Registered address: Calle 93 N° 18-81, Bogotá D.C., Colombia
Commercial registry: Cámara de Comercio de Bogotá
Customer support: info@ipark.com.co · info@ipark.com.co
Data Protection Officer (DPO): info@ipark.com.co

2. What Paymeter does

Paymeter is a mobile app and web platform for on-street regulated parking, LPR garage parking, spot reservations, mobility wallet, and fine payment. Aimed at residents in Colombia or visitors to Colombia.

3. Terms of use

Using Paymeter means you accept this Legal Notice, the Privacy Policy, and the General Terms of Service. If you disagree, do not use the service.

Plain language Using the app = accepting these rules. That's it.

4. Intellectual property

All content (texts, images, audio, video, designs, source code, logos, trademarks) belongs to Ipark S.A.S. or licensed third parties and is legally protected. Reproduction, distribution, or exploitation without written authorization is prohibited.

Plain language You can use Paymeter to park. You cannot copy, redistribute, or reverse-engineer the app or its content.

5. Content moderation (DSA)

Paymeter is not a large-scale user-generated-content platform within the meaning of Regulation (EU) 2022/2065 (Digital Services Act — DSA). We nonetheless apply DSA principles to any user-contributed content (reviews, vehicle images, support tickets).

6. Paymeter is not a bank or payment institution

Paymeter is a technical information-society service provider. Its services are not payment services within PSD2 (Directive 2015/2366/EU) or the proposed PSD3/PSR1. Payments are processed by authorized third-party providers under their own banking regulation. When PSD3/PSR1 enters into force, Paymeter will review its regulatory position.

Plain language Paymeter collects the parking fee, but your bank or payment gateway moves the money — not Paymeter. That is why we do not need a banking licence.

7. Digital operational resilience

Paymeter applies digital operational resilience measures aligned with Regulation (EU) 2022/2554 (DORA) principles — ICT risk management, business continuity, and incident response — even though DORA applies directly to financial entities and their critical ICT providers.

8. Automated decision-making

Some Paymeter functions (fraud detection, license-plate verification, dynamic pricing) use automated processes. No decision with significant legal effect on the User is taken exclusively by automated means without available human review, consistent with Regulation (EU) 2024/1689 (AI Act) for low-risk AI systems.

Plain language The app can detect suspicious sessions and pause them automatically, but you can always contact us for a human review of any automated decision.

9. Liability

Paymeter does not guarantee uninterrupted availability and is not liable for: (i) unavailability or inaccessibility, (ii) technical or network interruptions, (iii) unauthorized third-party access, (iv) viruses or harmful elements from third parties.

Paymeter's aggregate liability shall not exceed $25.000.000 COP per user per year, except in cases of willful misconduct or gross negligence, or where applicable law prohibits such limitation.

Plain language If something goes wrong on our end, the maximum we compensate you is $25.000.000 COP. Willful misconduct or gross negligence removes this cap.

10. Applicable law and jurisdiction

This relationship is governed by Colombian law. The parties submit to Colombian courts (Civil Circuit Courts of Bogotá), without prejudice to the consumer's forum where applicable.

11. Contact

Email us at info@ipark.com.co or the DPO: info@ipark.com.co. Ipark S.A.S., Calle 93 N° 18-81, Bogotá D.C., Colombia.

Last updated: April 2026

v2.0 · Ipark S.A.S. · Tax ID (NIT): 901.283.397-0